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Software Systems Engineer - Richmond, VA


Knows and applies the fundamental concepts, principles, practices, and procedures to carry out all aspects of the job. Proficiently performs assignments having the knowledge, skills, abilities, and experience needed to carry out all aspects of the job. Exercises independent judgment and decision-making in planning, organizing and conducting work assignments. May receive instructions and guidance on unusual or complex problems and knows when to get others involved. Effectively utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments. Identifies and eliminates unnecessary work and non-value added activities. Related experience desired. VMware ESXi 6.0+ experience and skills highly recommended. -Complete configuration, installation and support of server hardware and OS in a Microsoft Windows environment. -Support VMware environment including all aspects of server administration with multiple ESXi clusters. -Support Citrix environment including all aspects of server administration with multiple Citrix XenCenter hosts. -Support and manage all aspects of Citrix PVS/MCS. -Provide technical support for software application developers, database administrators, and other support staff. Knowledge, skills and abilities, as well as experience desired in operating systems include: -Bachelor’s degree in Computer Science or Information Systems - Extensive experience desired - Knowledge, skills and abilities, as well as 2-3 years on the job experience desired in server management - including: - Windows server OS (including 2012, 2008, and 2003) - BladeLogic - Powershell - VMware (ESXi 6.5, 6.0, 5.5, and 4.1) - Citrix XenApp (6.5, 5.0, 4.5, and 4.0), PVS 6.1, and MCS - Familiarity with server imaging (CloneZilla, BartPE, Ghost) - TCP/IP - Security Skills

Under general supervision, this fully competent role works from specifications to develop or modify moderately complex software programming applications and information systems. Assists with the design, coding, benchmark testing, debugging and documentation of programs. Works with an individual business unit on specific project assignments. Guides and advises less experienced Software Systems Engineers. Requires guidance in complex problem areas, errors may cause minor delay, expense and disruption. • Maintain HP Server Hardware -Installation of rack mount server hardware in standard 80 inch racks within the confined spaces of Dominions Computer rooms including: -Installation of power cords under 24 inch raised floor -Installation of fiber and/or network cables in 96 inch tall overhead cable raceways -Installation of memory, CPU, Disk drives and other server hardware -Ability to lift at least 40 pounds and work from a step ladder at heights up to 96” • Performance Management -Perform advanced troubleshooting and diagnostics • Maintain Operating System Software and Applications: -Windows (2012, 2008, and 2003) -VMware (ESXi 6.5, 6.0, 5.5, and 4.1) -Citrix XenApp (6.5, 5.0, 4.5, and 4.0), PVS 6.1, and MCS • BladeLogic support • 24x7 oncall support on a rotational basis • Trouble ticket resolution • Adhere to Risk Management, NERC, and Sarbanes Oxley requirements • Adhere to department standards, policies, and procedures • Work location OJRP (downtown) and occasionally Innsbrook (West End) • Work environment Office and Datacenter computer rooms













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