5 years experience. Responsible for the support of Windows systems and servers in an activity/production environment. Demonstrate a consistent focus on providing excellent customer service and leadership. Serve as technical resource for less experienced staff and other teams.   Participate in the installation of new software releases, system upgrades, evaluation and installation of patches and resolution of software related problems. Should have excellent written and verbal communication skills and a strong customer service focus.

Troubleshooting and resolves complex and unique Windows operating issues that require a thorough knowledge of infrastructure and the technologies that support it. Utilize technical skills and specific knowledge to drive issues to resolution. Carry out preventative maintenance tasks with the goal of ensuring maximum uptime. Setup job scheduling with an emphasis on efficiency and reliability. Document and create standard operating procedures for new recurring tasks to help prevent mistakes and promote cross-training within the team.  

Bachelor’s Degree with 5 years experience.